JOHN G. NEALON
Senior Systems Programming Analyst | ServiceNow ITOM/CMDB | Infrastructure & Security Architecture
Professional Summary
Accomplished IT infrastructure and ServiceNow professional with a proven record of leading enterprise CMDB and ITOM Discovery implementations, security architecture, and vulnerability management for Fortune 500 organizations including UPS and Humana. Skilled at improving data integrity, driving large-scale technology initiatives, and partnering with business and technical teams to deliver secure, scalable IT operations. Recognized for hands-on technical leadership, strong vendor collaboration, and consistent advancement into roles of greater scope and responsibility.
Core Competencies & Skills
Professional Experience
UPS — Louisville, KY
May 2014 – Sep 2026Global package delivery and supply chain management company specializing in expedited shipping, freight transportation, and logistics services.
- Lead enterprise implementation and optimization of ServiceNow CMDB and ITOM Discovery, driving improved data integrity and discovery coverage across data centers, field locations, and secure DMZ environments.
- Serve as technical lead for ServiceNow deployments supporting UPS and subsidiary organizations, translating business requirements into scalable technical solutions.
- Own Configuration Item (CI) lifecycle management, ensuring accurate, audit-ready CMDB data across the enterprise.
- Optimize system integrations for performance, scalability, and security, improving operational efficiency.
- Serve as Subject Matter Expert (SME) for AvailabilityGuard, partnering directly with vendors on product enhancements and issue resolution.
- Managed enterprise compliance reporting, patch remediation, and Gold Standard adherence using IBM BigFix across a large endpoint fleet.
- Delivered server and workstation builds, deployments, and second- and third-level support for software distribution initiatives.
- Produced executive-level compliance and remediation reporting to guide leadership decision-making.
- Provided 24x7 monitoring, incident management, and root cause analysis for enterprise and airline operational systems.
- Managed enterprise computer room operations and supported critical transportation and automation systems.
Humana — Louisville, KY
Sep 2007 – May 2014Health and well-being company specializing in Medicare Advantage plans, medical insurance, and integrated senior-focused healthcare services.
- Advised on enterprise security initiatives, PCI DSS compliance, and infrastructure architecture for mission-critical systems.
- Led vulnerability management and risk-reduction technology initiatives from planning through deployment.
- Negotiated technology contracts and managed strategic vendor relationships; led service catalog selection and proof-of-concept evaluations.
Additional Experience
Senior Systems Administrator / Technical Lead — Office Suites PLUS
Network Administrator / Senior Systems Administrator — Tek Systems
Network Administrator / Project Manager — Spherion Technology